WHAT'S MY ORDER PROCESS?
Your order is processed as soon as you make your order. Your shipping details will be sent 1-7 business days by one our employee. If you have any question send us an email at firstname.lastname@example.org.
THE ITEM I WANT IS OUT OF STOCK, WHAT SHOULD I DO?
Don't worry. As much as we try to have as much inventory as possible, it might happen that one of our product is out of stock. Send us an email at email@example.com and we'll get you one as soon as we can!
HOW DO I CHANGE OR CANCEL MY ORDER?
Please let us within 24 hours of a cancellation, if not you'll have to wait until your product arrive and ship it back to us! We will make sure to respond as soon as possible at firstname.lastname@example.org.
WHAT IS YOUR RETURN POLICY?
You will get a full refund if the underwear comes with quality issues. You are also eligible of replacing the underwear within 30 days. If you have any question, send us an email at email@example.com.
I DIDN'T RECEIVE ANY EMAIL CONFIRMATION?
Please make sure the email is not in your junk and that you have waited at least 15-20 minutes. If you received nothing, send us an email at firstname.lastname@example.org and we'll get back to you shortly.
How safe is your website?
Our online store is protected by the most up to date security firewalls to ensure all data is kept secure. We understand how important secure payment is on any online store, and our checkout process is as secure as it gets.
SHIPPING & DELIVERY
I received different pricing details in my shipment?
This situation may happen if you live outside of the United States. When shipping to customers outside of the United States we are often required to include customs costs and/or a shipment invoice in your package. The pricing details vary depending on where you live!
I'M A FASHION BLOGGER, HOW CAN WE WORK TOGETHER?
If you have following on Instagram, Facebook or a great blog, please be sure to send us an email at email@example.com.
How can I be promoted on your Instagram?Take a picture with one of our underwear, post it and tag us at @freedomundies to get a chance to be picked for our weekly customer post!